EVALUASI KINERJA ANGKUTAN KOTA RUTE SOREANG-LEUWIPANJANG KAB. BANDUNG-KOTA BANDUNG PADA MASA PANDEMI COVID-19

Abstract

During the COVID-19 pandemic, sectors were affected, one of which was the transportation sector for example
is public transportation. The performance of public transportation is an important benchmark to maintain the
existence of public transportation, especially during the COVID-19 pandemic. This study aims to evaluate
public transportation’s operational performance based on the Directorate General of Land Transportation’s
standards, the level of satisfaction, and the level of user interest in public transportation on the Soreang-
Leuwipanjang route using the Importance Performance Analysis (IPA). From the results of the research,
obtained that in terms of operational performance parameters of number of vehicles operating and duration of
services have a value below the Standards. The number of operating vehicles is less than 82% of the total
vehicles that have operating permits that is 51,2%, whereas the duration of operation is less than 15 hours, this
is because during the COVID-19 pandemic passengers tend to decrease. The level of satisfaction and interest
are grouped into factors that are prioritized by the passengers. Based on the results of the IPA, the factors that
need to be improved are the use of masks by both the passengers and public transportation drivers and also the
driver’s skill in driving.

ABSTRAK

Pada masa pandemi COVID-19 sektor yang terkena imbas salah satunya adalah sektor transportasi misalnya
Angkutan Kota (Angkot). Kinerja angkot merupakan tolak ukur yang penting dalam beroperasinya angkot,
terlebih di masa pandemi COVID-19. Penelitian ini bertujuan untuk mengevaluasi kinerja operasional angkot
berdasarkan standar dari Direktorat Jenderal Perhubungan Darat serta mengevaluasi tingkat kepuasan dan
kepentingan pengguna angkot rute Soreang-Leuwipanjang menggunakan metode Importance Performance
Analysis (IPA). Dari hasil penelitian, diperoleh bahwa dalam hal kinerja operasional parameter Jumlah
Kendaraan Beroperasi dan Durasi Pelayanan memiliki nilai dibawah standar. Jumlah Kendaraan Beroperasi
<82% dari total kendaraan yang memiliki izin operasi yaitu sebesar 51,7%, sedangkan untuk Durasi Pelayanan
operasinya kurang dari 15 jam, hal ini karena pada masa pandemi COVID-19 pengguna angkot cenderung
berkurang. Untuk tingkat kepuasan dan tingkat kepentingan, dikelompokkan ke dalam faktor yang diutamakan
oleh pengguna angkot. Berdasarkan hasil IPA, faktor yang perlu ditingkatkan yaitu penggunaan masker oleh
penumpang dan sopir serta keterampilan sopir dalam mengemudi.