ANALISIS TINGKAT KEPUASAN PENUMPANG TERHADAP KINERJA BUS TRANS PATRIOT BEKASI DENGAN METODE FUZZY LOGIC

Abstract

Over the past three years (2019-2021), Trans Patriot buses have experienced a decline in passenger numbers.
As a result, corridors 2 and 3 were closed. Anticipating a decline in passenger numbers in the future, research
on passenger satisfaction with bus performance is needed. The research aims to analyze passenger satisfaction
performance and provide recommendations for optimizing Trans Patriot bus corridor 1 using fuzzy logic and
MATLAB software. The analysis indicates medium-category passenger satisfaction. Proposed treatments for
bus performance include a frequency of 9 vehicles/hour, a minimum mileage of 252 km/vehicle per day, a
headway of 7 minutes, and a number of 9 ranks/day.

ABSTRAK

Selama tiga tahun terakhir (2019-2021), Bus Trans Patriot telah mengalami penurunan jumlah penumpang,
akibatnya koridor 2 dan 3 ditutup. Mengantisipasi terjadinya penurunan jumlah penumpang di masa
mendatang, penelitian mengenai kepuasan penumpang terhadap kinerja bus sangat diperlukan. Penelitian
bertujuan untuk menganalisis kepuasan penumpang, kinerja, dan memberikan rekomendasi optimalisasi Bus
Trans Patriot koridor 1 menggunakan logika fuzzy dan software MATLAB. Hasil penelitian menunjukkan
bahwa tingkat kepuasan penumpang berada di kategori sedang. Usulan penanganan terhadap kinerja bus antara
lain frekuensi 9 kend/jam, jarak tempuh minimal 252 km/kendaraan per hari, headway 7 menit, dan jumlah rit
9 rit/hari.