ASURANSI PENGIRIMAN BARANG PADA FITUR LAYANAN GO-SEND YANG DISEDIAKAN PT APLIKASI KARYA ANAK BANGSA

Abstract

This research discusses the legal responsibilities of PT Solusi Karya Anak Bangsa (AKAB) as a Go-Send service provider in the context of goods delivery insurance. Go-Send is an application-based goods delivery feature that collaborates with driver partners. Problems that often arise in this service are loss or damage to goods during the delivery process, either due to negligence or the driver's partner's intention. For this reason, PT AKAB offers insurance services with a compensation limit of up to IDR 10 million, in accordance with the applicable terms and conditions..The research uses normative juridical methods with statutory and conceptual approaches, as well as analyzing primary and secondary legal materials. The research results show that the legal relationship between PT AKAB and the driver partner is a partnership, so that legal responsibility for losses should lie with the driver partner. However, the existence of insurance services provides additional protection for consumers. This research recommends strengthening consumer protection through more comprehensive regulations to reduce potential losses in Go-Send services.