SHERLY VERONICA SARI , S. V. S. .; HARI KARYADI, H. K.; SUHARTONO, S.; NOOR HIDAYATI, N. H. Analisis Total Quality Management dalam Manajemen Operasional di Hotel Ramayana Situbondo. Jurnal Strategi dan Bisnis, [S. l.], v. 12, n. 2, p. 144–149, 2024. DOI: 10.19184/jsb.v12i2.4204. Disponível em: https://journal.unej.ac.id/JSB/article/view/4204. Acesso em: 24 apr. 2025.