Penguatan Peran Sumber Daya Manusia dalam Peningkatan Efisiensi Pelayanan di RSD Dr. Soebandi Jember

Abstract

Background: Efficiency is essential to hospital performance, and efficiency is the main requirement for hospitals to survive in the JKN era. Social Health Insurance Administration Body claims that operational costs are insufficient—current conditions at RSD dr. Soebandi could be more efficient, as seen from the revenue target, which only achieved 86%. The activity aims to increase knowledge and insight for managers in service efficiency strategies at RSD dr. Soebandi. Method: seminar followed by discussion and questions and answers. This community service activity targets managers (heads of divisions/sections, heads of sections/sub-divisions, and heads of service units/work units). There are three activity methods: preparation, implementation, and evaluation. The preparation stages start with arranging permits from the campus to Bakesbangpol Jember and the dr. Soebandi Jember Regional Hospital. The implementation stages include providing material about basic concepts of efficiency and efficiency strategies in hospitals. The success indicators' evaluation stages are the Adequacy of Performance value and timeliness. Results: Outreach activities with discussions, questions, and answers about efficiency strategies in hospital services went according to plan, and participants were enthusiastic. Evaluation results: Effectiveness score of 121% with a mean pre-test score of 68 and post-test of 82, and an Adequacy of Performances score of 120% with a target of 25 participants, but 27 people attended, and three hospital deputy directors attended the activity. Conclusion: The activity was declared victorious, according to the hospital's needs, and provided significant benefits for implementation in the hospital.